Question 1

Where do you deliver?

Accepted Answer

We deliver across the United Kingdom and to international destinations. UK orders are our primary service; international delivery is available and configured per destination.

Question 2

What is your UK delivery charge?

Accepted Answer

UK standard delivery is £10, sent with Royal Mail. Delivery is free on UK orders of £100 or more.

Question 3

Is UK delivery free?

Accepted Answer

UK delivery is free on orders of £100 or more. Orders below £100 are charged £10 standard delivery.

Question 4

Do you deliver internationally?

Accepted Answer

Yes, international delivery is available. Rates and delivery windows depend on the destination, and international orders may be subject to destination-country taxes, duties or customs charges.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major debit and credit cards through our secure checkout. Additional methods such as Apple Pay, Google Pay and others may be offered subject to availability.

Question 6

Can I order without creating an account?

Accepted Answer

Yes. Guest checkout is available — you do not need to create an account to place an order.

Question 7

How do I track my order?

Accepted Answer

Visit our Order Tracking page and enter your order number and email address to see your current order status and any available tracking details.

Question 8

How does the WELCOME discount work?

Accepted Answer

Enter the code WELCOME in your basket. It applies a 10% discount to orders with a subtotal of £100 or more. It does not apply to orders below £100.

Question 9

What is your returns policy?

Accepted Answer

Your statutory consumer rights always apply. In addition, we offer a voluntary returns policy — please see our Returns & Refunds page for full details on how to request a return.

Question 10

What happens if my order arrives damaged?

Accepted Answer

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and we will help put things right in line with your consumer rights.

Question 11

What's the difference between the wooden mortars?

Accepted Answer

The Extra-Large Wooden Mortar & Pestle (£50) suits larger, family-sized preparations. The Premium Wooden Mortar & Pestle (£35) is a versatile choice for everyday preparation and smaller quantities.

Question 12

How can I contact STOCKIA?

Accepted Answer

You can reach us through our Contact page. Send us a message and our team will get back to you as soon as possible.

Frequently Asked Questions

Delivery

International Delivery

Payments

Orders

Order Tracking

Discounts

Returns & Refunds

Products