Returns & Refunds
Last updated: on launch
Please note: This returns policy is provided for customer guidance and should be reviewed by a qualified professional before launch to ensure it fully reflects your business details and applicable law. It is not legal advice.
Your statutory consumer rights
Your statutory rights as a consumer always apply and take priority over any voluntary policy below. In the UK, this generally includes rights in relation to goods that are faulty, not as described, or not fit for purpose.
Voluntary returns policy
In addition to your statutory rights, we offer a voluntary returns policy:
- Please request a return within 7 days where this voluntary policy applies
- Items should be returned in appropriate original condition
- Items must not be damaged or used beyond what is reasonably necessary to inspect them
- For voluntary returns, customers generally pay return postage where legally permitted
Faulty, damaged, misdescribed or incorrect goods
If your goods are faulty, damaged, misdescribed or incorrect, please contact us as soon as possible. We will handle these cases in line with applicable UK consumer law.
Refunds
Where a refund is due, it will be processed to your original payment method. Refunds can take a few days to appear depending on your bank or card provider.
How to request a return
Please visit our Contact page with your order number and details of your request, and our team will guide you through the next steps.